Course curriculum

    1. Message from the Instructor...

    2. Important information regarding internet CE courses

    3. How to use and attend this course, download your classroom material, and receive your CE certificate

    1. Integrity Matters

    2. Video: Handling Multiple Offers with Integrity

    3. Downloadable Resource: NRED Multiple Offers Guidelines for Licensees

    4. Identify Correctly as a Real Estate Professional

    5. Video: Negate Bias from Customer Service

    6. Downloadable Resource: Fair Housing Equal Opportunity Booklet

    7. Video: Unintentional Discrimination

    8. It's Your Clients' Choice

    9. Video: Offer all Buying Options...

    10. An Excerpt from NAR's Explanation of Antitrust Real Estate Issues

    11. Video: It's all About Professionalism

    12. First Impressions are Everything

    13. Video: A Pathway to Professional Conduct

    14. Downloadable Resource: NAR's Professionalism in Real Estate Practice

    15. National Association of Realtors® Guidelines to Professionalism

    16. Downloadable Resource: The NAR Code of Ethics

    17. Downloadable Resource: Code of Ethics and Standards of Practice

    18. Integrity and Professionalism Quick Question

    1. Personal Value

    2. Downloadable Resource: NRED Duties Owed

    3. Video: Knowing What the Duties Owed Form Is... and Is Not

    4. Preparation is Important

    5. Video: Example: The Importance of Being Prepared and Knowing Your Contracts

    6. Stay Current and In-The-Know

    7. Video: Great Customer Service Using RPR

    8. Manage Your Online Reputation

    9. Video: Be the Source of the Source

    10. Overcome Obstacles Together

    11. Video: Complaints are Opportunities

    12. Foster Relationships

    13. Create Clients for Life

    14. Video: The Face of Your Business

    15. Downloadable Resource: Unlicensed Assistants / Virtual Assistants

    16. Offering Value Quick Question

    1. Communication Preferences

    2. Video: Communicate Their Way

    3. Communication Types

    4. Video: Make Your Website Accessible to All

    5. Active Listening

    6. Video: You Need a CRM

    7. The Importance of a Customer Relationship Manager

    8. Start with Your Sphere of Influence (SOI)

    9. Video: Your Sphere is Where It's At!

    10. A Note About Cold Calling

    11. Prioritize Your Current Contacts

    12. Focus Your Efforts

    13. Video: Differentiate Your Messaging

    14. Video: Keep Track of Your Communications

    15. A Note About Emails

    16. Video: Social Media Friend List Segmentation

    17. Staying Relevant

    18. Effective Communication Quick Question

    1. Safety Considerations and Customer Service

    2. Downloadable Resource: The Nevada Law and Reference Guide

    3. Video: Client Interaction Safety Best Practices for Your Real Estate Business

    4. Safe Selling During a Pandemic

    5. Video: Surveillance and Keeping Client Information Private

    6. Good Cyber Citizenship and Internet Safety

    7. Video: Cybersecurity- What You Need to Know

    8. Providing Safe Customer Service Quick Question

    1. Providing an Exceptional Consumer Experience for Real Estate Professionals Final Exam

    2. REQUIRED - NRED Correspondence Content and Instructor Evaluation Report (CE.6904000-RE)

About this course

  • $10.00
  • 65 lessons
  • 1.5 hours of video content